Frequently Asked Questions

We are a small-business skincare brand that is committed to providing women (and men!) high-quality skincare that is based on science and not marketing. We launched our first product, the Serum-Infused Night Cream in June 2024, and our philosophy is that you should have access to high-quality skincare that uses ingredients that are based on science and research and doesn't have a luxury marketing price point.

Our Serum-Infused Night Cream is a multi-purpose cream that can be used for your face, eyes and neck all in one. This night cream is also your serums and night cream in one step. After washing your face, apply a nickel-sized amount of the cream all over your face and neck and your undereyes. Apply an extra dab on crow's feet, undereye fine lines and any other wrinkle-prone areas.

Our Serum-Infused Night Cream is gentle and suitable for all skin types, but is especially effective for dry and mature skin types looking for boosted hydration and anti-aging effects. Determining your skin type involves assessing several factors that can help you understand how your skin behaves under different conditions. Here’s a simple way to identify your skin type: Wash Your Face: Start with a clean face using a gentle cleanser, and pat it dry gently with a towel. Wait for an Hour: Let your skin rest for about an hour without applying any products. This allows your skin to return to its natural state. Observe Your Skin: Dry Skin: If your skin feels tight, especially on the cheeks and around the mouth, and appears flaky or dull, you likely have dry skin. Oily Skin: If your skin looks shiny, especially on the forehead, nose, and chin (the T-zone), and feels greasy to the touch, you probably have oily skin. Combination Skin: If you have areas that are oily (typically the T-zone) and other areas that feel normal or dry (such as cheeks), you likely have combination skin. Normal Skin: If your skin feels balanced, not too oily or dry, and pores are not very visible, you likely have normal skin. Consider Other Factors: Think about how your skin reacts in different situations, such as during weather changes, after using skincare products, or after eating certain foods. This can give you further clues about your skin type. Consult a Dermatologist: If you're still unsure or if your skin concerns are more complex, consulting a dermatologist can provide a professional assessment and recommendations tailored to your skin’s needs. Understanding your skin type is essential for choosing the right skincare products and routines that will effectively support and maintain healthy skin.

To read about our key ingredients that do the heavy-lifting for your anti-aging and skincare complexion needs, click on our "Shop" tab and scroll to see our key ingredients section. To see our full list of ingredients, visit our Amazon product page: https://a.co/d/0iDt4DAM

Yes. Our Serum-Infused Night Cream doubles as an eye cream and our anti-aging ingredients such as 8% Matrixyl® 3000, can help reduce the look of crow's feet and fine lines around your eyes, while brightening your undereye circles with our antioxidant ingredients.

Our Serum-Infused Night Cream stands out from the rest of the face cream marketplace because our cream is a vibrant yellow instead of the usual white color you see in many face creams. This is because our night cream contains CoQ10 which is a powerful antioxidant that has a vibrant, golden hue and can fight skin-damaging free radicals. Research suggests it can reduce visible signs of aging. And experts say CoQ10 creams and moisturizers can be used alongside retinols to brighten skin, reverse sun damage, and promote collagen production. The yellow cream will not put a yellow tint on your skin, but it will give a glowy, beachy sun-kissed look to your skin.

We recommend that you first start off using the cream once every other night in the first two weeks to see if your skin will be sensitive to the cream. If your skin feels good and does not experience any irritation, you can increase your usage to once every night, and then using it daily in the morning and night if you feel comfortable and want faster results. If you experience painful stinging and burning after applying the cream, wash your face with a cleanser as soon as possible and apply your regular moisturizer afterwards. If you experience irritation, please email us at info@sootheanew.com so we can help you figure out what is wrong and how to make the cream work better for you.

Yes. Our Serum-Infused Night Cream is 100% vegan with no added animal products.

Yes. Our brand SootheAnew is committed to providing ethical science-based skincare that is 100% cruelty-free and doesn't test at the expense of innocent animals.

We are so happy to hear that! Our goal and hope is to make our customers happy and feel beautiful not just on the outside but on the inside as well. We aim to provide the most high-quality ingredients so you can live your most high-quality life! If you tried our cream and love it, we hope you can leave a review on our Amazon product page and tell your friends about our product or email us at info@sootheanew.com to tell us about your positive experience so we can give you future rewards and deals off your future purchases!

Because Amazon handles our orders and shipping, if you have bought from our Amazon product page, please check your Amazon account for "Your Orders" page, which you can then track your package location and estimated delivery date.

We apologize for any problems that may have led you to wanting to cancel your order. If we can help reconcile any problems or questions you have about our products, please send us an email at info@sootheanew.com and we would be happy to help. Because Amazon handles our orders and shipping, please go on your Amazon account and go on the "Your Orders" page to cancel your order. If you have any problems, please contact Amazon's customer service.

We are committed to providing our customers with high-quality products. If you are not satisfied with our cream, we will give you a full refund by Amazon's policy. To get your refund, access your Amazon profile that you bought your cream on and go to "Your Orders" page. Then you can choose to get a refund through your order details. If you have any problems, you can contact Amazon's customer service or email us at info@sootheanew.com and we can help you.

As we are a small-business, we are seeking any influencers or content creators to help spread the word about our cream! If you are interested, please reach out to us at info@sootheanew.com so we can discuss sending you free products, affiliate links, business collaborations, etc.

If you have any questions that we have not addressed, please email us at info@sootheanew.com and we would be happy to help you.